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Privacy Policy

Last updated: January 2025

Introduction

Federer Industries, LLC d/b/a Offhand Labs ("we," "us," or "our") operates the CDL Answers mobile application. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services.

Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

  • Account registration information (email address, username)
  • Subscription and billing information (managed through app stores)
  • Customer support communications
  • Feedback and survey responses

Educational and Usage Data

To provide our CDL preparation service, we collect:

  • Practice test responses and scores
  • Study progress and performance analytics
  • Time spent on different CDL topics and endorsements
  • Learning patterns and areas of strength/weakness
  • App usage statistics and feature interactions

Educational Data Protection

We are committed to protecting your educational and learning data. Here's how we handle your study information:

Test Performance Data: We collect data about your performance on practice tests, including questions answered, correct/incorrect responses, and time spent studying. This information is used solely to:

  • Track your personal progress and improvement
  • Identify areas where you may need additional study
  • Customize your learning experience
  • Provide performance analytics within the app

Data Protection Promise: We do not sell, rent, or share your individual test scores or learning progress with third parties. Your educational data remains private and is used exclusively to enhance your CDL preparation experience.

Data Retention: Practice test results and study progress are retained for the duration of your active subscription and may be kept after account termination to facilitate potential account reactivation.

Study Progress and Analytics

Progress Tracking: We monitor your study habits and performance patterns to help you succeed, including:

  • Questions you've answered correctly or incorrectly
  • Time spent on different CDL topics and endorsements
  • Study session frequency and duration
  • Areas of strength and weakness in your CDL knowledge

Anonymized Improvements: We may use anonymized, aggregated data from all users to:

  • Improve the quality and accuracy of practice questions
  • Identify commonly missed questions for better explanations
  • Enhance the overall effectiveness of our study materials
  • Develop new features that benefit all users

Personal Insights: Your individual data is used to provide personalized study recommendations and progress reports visible only to you within the app.

Mobile Device Permissions

Our mobile app requests the following device permissions:

Network Access: Required for downloading questions, syncing progress, and accessing all app features. The app requires an active internet connection to function.

Push Notifications: With your consent, we send study reminders, progress updates, and motivational messages to help you stay on track with your CDL preparation.

Device Storage: The app stores temporary data on your device for optimal performance, including cached questions and your current session progress.

App Store Permissions: Standard permissions required by iOS App Store and Google Play Store for app installation, updates, and subscription management.

How We Use Your Information

We use the information we collect to:

Personalized Learning Experience:

  • Customize practice tests based on your performance history
  • Recommend specific CDL endorsements or topics for additional study
  • Adjust question difficulty based on your skill level
  • Provide targeted feedback and explanations

Educational Improvement:

  • Identify knowledge gaps in your CDL preparation
  • Suggest focused study areas where you need improvement
  • Track your readiness for the actual CDL exam
  • Celebrate your progress and achievements

Communication and Support:

  • Send study reminders and motivational notifications (with your consent)
  • Provide customer support for technical issues or account questions
  • Share important updates about CDL regulations or app features
  • Deliver progress reports and study statistics

App Store Integration and Subscriptions

Subscription Management: Your subscription is managed through your Apple App Store or Google Play Store account. We do not directly process or store your payment information.

Account Data: Basic account information (such as subscription status and purchase history) is shared between the app store and our service to provide access to premium features.

Refunds and Billing: All billing inquiries, refunds, and subscription modifications must be handled through your respective app store, not directly with CDL Answers.

Cross-Platform Limitations: Due to app store policies, subscriptions purchased on one platform (iOS or Android) cannot be transferred to the other platform.

Third-Party Services

Essential Services We Use:

  • App Store Platforms: Apple App Store and Google Play Store for app distribution and subscription management
  • Payment Processing: Handled exclusively through app store platforms (Apple and Google)
  • Analytics Services: We may use privacy-focused analytics to understand app usage patterns and improve user experience
  • Customer Support Tools: Services that help us respond to your questions and technical issues

Services We Don't Use:

  • We do not share data with third-party educational institutions or driving schools without explicit consent

Data Protection: All third-party services we use are required to maintain appropriate data protection standards and are prohibited from using your data for their own purposes.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access your personal information
  • The right to correct inaccurate information
  • The right to delete your personal information
  • The right to restrict processing
  • The right to data portability

Children's Privacy

CDL Answers is designed for users who are at least 18 years old, as this is typically the minimum age for obtaining a CDL. We do not knowingly collect personal information from children under 18.

International Users

If you are accessing our service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy within the app and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: support@offhandlabs.com
Company: Federer Industries, LLC d/b/a Offhand Labs